At Natural Phocus, every piece is printed and finished to order, specifically for you. We take great care to ensure your artwork arrives in perfect condition, and we stand behind the quality of every print and frame we produce.
If your artwork arrives damaged or with a manufacturing defect, we will send you a replacement at no cost. Please contact us within 7 days of delivery so we can make it right quickly.
How to request a replacement:
In most cases, there is no need to return the damaged item. If we do need it returned, we will provide instructions and cover the return shipping cost.
Because each piece is made to order, we are unable to accept returns or exchanges for reasons other than damage or defect, such as a change of mind or a different size or finish preference. To help you choose with confidence, please review the Dimensions section on each product page before ordering, and feel free to contact us with any questions about size, finish, or framing.
Orders enter production shortly after they are placed. If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but once production has begun, we are unable to cancel or modify the order.
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us right away and we will try to correct it before your order ships.
If a gift arrives damaged or defective, either the recipient or the purchaser may contact us with the order number and photos, and we will send a replacement directly to the recipient.
If you have any questions about your order or this policy, please contact us at support@naturalphocus.com. We are always happy to help.